Gu Fei held up a finger: “First, hygiene, that is, cleanliness!”
“Whether it is the food in the store, the dishes, or the bedding in the room, all corners must be clean and tidy without a trace of dust.”
“Including you, you must also be neat and tidy, from head to toe.”
“Second, smile and serve.”
“No matter who is in the store, as long as you wear a uniform if a customer asks you, you must answer with a smile. Whether you can solve the problem is secondary. What is more important is your attitude must be good. Customers stay in our store, not to give you face.”
“Third, the first-question responsibility system.”
“If the customer asks you to feed the horses, and you think that I am a kitchen helper, so it is none of my business, so you just ignore it and leave. That is not acceptable.”
“You have to find the person who feeds the horses, or the shopkeeper, and explain the matter clearly.”
“Because the customer will not care whether you are cutting vegetables or feeding horses, he only knows that you are a worker in the inn, so you should serve him.”
“The above rules must be followed. If anyone violates them, 20 cents will be deducted from the wages for the first time, 100 cents will be deducted for the second time, and if it happens again, you will be fired directly.”
“Did everyone understand?”
There were Lian’er, Xing’er, Tie Niu, Aunt Liu, and several others standing in a row.
Aunt Liu answered loudly: “I understand!”
Then everyone rushed to say: “I understand.”
Gu Fei nodded: “That’s good if you understand.”
“Our goal is to provide the best service!”
“Let the guests feel at home when they enter the inn, no, it’s more comfortable than home.”
“Of course, everyone may feel very hard at first, but after getting used to it, everything will come naturally.”
“Moreover, there will be rewards for hard work. Every month, the store will select an outstanding employee and will be giventhe reward of 500 copper coins.”
As soon as these words came out, there was a sudden commotion below: “Is this true that there are so many rewards?”
Gu Fei raised her hand and pressed it down: “At the end of the year, the two best employees of the year will be selected, and the bonus is 1 silver coin!”
Hearing this, Xing’er stared at Gu Fei closely. She must work hard to get the bonus of 500 coins a month and the bonus of 1 silver coin at the end of the year.
Gu Fei stood opposite these people and could see clearly that everyone had an expression of chicken blood on their faces. The bonus was indeed tempting.
In the next few days, Gu Fei gave various trainings to the employees every day and asked everyone to play the role of a customer, making various difficult requests and training everyone on how to deal with them.
Time passed quickly, and all the decorations in the store were completed. The customized plaque was also taken back and hung at the door of the store, covered with a piece of red silk. Everything was ready, just waiting for the opening.
After the training that day, Xing’er took a package home.
Mrs. Qian couldn’t stand seeing anything, so she snatched it away: “What is this?”
When she opened it, she saw two identical moon-white fine cotton skirts inside. Mrs. Qian’s eyes lit up, and just as she was about to touch it, Xing’er snatched it away.
Mrs. Qian glared at her: “You little bitch, where did you get this dress? Give it to me. The material is good. It’s perfect for me.”
Xing’er snorted: “This is the work clothes Xiao Fei gave us. We have to wear it in the store. If I give it to you, do you believe that Xiao Fei will send me back home tomorrow?”
Mrs. Qian saw that the fine cotton cloth was still shiny, and said stubbornly, “Okay, okay, I don’t want yours.”
But she couldn’t bear to take her eyes off the dress, and said: “Xiao Fei is rilling to use such good material to make clothes for the servants.”
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